iGaming affiliate management: 50–75 partners, 150–200 FTDs a month
Promoted from Customer Support Agent after six months, I ran the operator's affiliate, streamer and creator partnerships across MENA and European markets.
The challenge
Affiliate programmes depend on partners who keep sending quality players. Every partner has a different deal type, audience and expectations, and the numbers that matter, first-time deposits and conversion, need tracking all the time.
My role
I was Affiliate Manager from June to November 2024, after six months as Customer Support Agent (December 2023 – May 2024), where I handled ~300 player conversations a day over live chat and WhatsApp. The operator's name is available on request.
What I did
- Managed and retained 50–75 affiliates, streamers and creators on CPA, revenue share and hybrid deals.
- Ran acquisition campaigns across 16–20 Telegram channels.
- Recruited new affiliates and creators.
- Tracked FTD and conversion KPIs.
Results
- An average of ~150–200 first-time depositors a month.
- 50–75 partners managed across MENA and European markets.
- Promoted from support to affiliate management after six months.
Why it matters
Support taught me what players actually ask about; affiliate management taught me which partners bring players who stay. Both feed how I approach creator partnerships in gaming today.